Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "We," "Us," "Our," "Company" refers to Pathwright, a business registered in Singapore
• "Services" means AI integration consulting including pathfinding assessments, route development, and enterprise trail systems
• "Client," "You," "Your" refers to the individual or organization engaging our services
• "Agreement" means these Terms and Conditions together with any service proposal or statement of work
• "Website" refers to pathwrighta.info and associated subdomains
• "Deliverables" means assessment reports, implementation documentation, training materials, and other service outputs

2. Acceptance of Terms

By accessing our website, submitting inquiries, or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.

You represent that you are at least 18 years of age and have the legal capacity to enter into binding agreements. If accepting these terms on behalf of an organization, you warrant that you have authority to bind that organization to this agreement.

These terms apply to all users, clients, and visitors of our website and services.

3. Service Description

3.1 Pathfinding Assessment

Comprehensive operational terrain mapping to identify AI integration opportunities. Deliverables include process documentation, multiple route options with difficulty ratings, resource requirements, and expected outcomes.

3.2 Route Development Service

Implementation of identified AI integration paths including workflow automation, intelligent agent deployment, system integration, team training, and documentation. Services conclude when routes are operational and teams can navigate independently.

3.3 Enterprise Trail System

Organization-wide AI integration establishing interconnected pathways across departments. Ten-month engagement including phased implementation, wayfinding system deployment, ongoing optimization, and continuous support.

Specific scope, timeline, and deliverables for each engagement are detailed in service proposals or statements of work, which form part of this agreement.

4. Service Engagement Process

4.1 Inquiry and Consultation

Initial consultations help determine service suitability. We assess whether our pathfinding methodology aligns with your requirements and operational terrain. Not all inquiries result in service engagements.

4.2 Service Proposal

Following consultation, we provide written proposals outlining scope, timeline, deliverables, fees, and specific terms. Proposals remain valid for 30 days unless otherwise stated.

4.3 Agreement Execution

Services begin upon signed acceptance of proposals and receipt of required deposits or advance payments. Both parties must execute agreements before work commences.

4.4 Project Management

Regular progress updates and milestone reviews ensure alignment with objectives. Either party may request scope adjustments, subject to mutual agreement and potential fee modifications.

5. Client Responsibilities

Successful engagements require client participation and cooperation:

• Provide accurate, complete information about operational processes and requirements
• Designate appropriate personnel for interviews, workshops, and training sessions
• Grant reasonable access to systems, documentation, and stakeholders as needed
• Review deliverables and provide feedback within agreed timeframes
• Make timely decisions on route selections and implementation approaches
• Maintain confidentiality of our methodologies and proprietary approaches
• Ensure payment obligations are met according to agreed schedules

Delays caused by client unavailability or incomplete information may affect project timelines and could incur additional fees for extended engagements.

6. Fees and Payment Terms

6.1 Service Fees

Fees are specified in service proposals and quoted in Singapore Dollars (SGD). Current standard rates are:

• Pathfinding Assessment: SGD 440
• Route Development Service: SGD 1,720
• Enterprise Trail System: SGD 3,580

Custom engagements may have different pricing based on scope complexity and duration.

6.2 Payment Schedule

Standard payment terms:

• Pathfinding Assessment: Full payment upon proposal acceptance
• Route Development: 40% deposit, 60% upon delivery
• Enterprise Trail System: 30% deposit, monthly installments for duration, final payment upon completion

6.3 Payment Methods

We accept bank transfers, corporate credit cards, and approved purchase orders. International clients may incur additional bank charges.

6.4 Late Payments

Invoices are due within 14 days of issuance unless otherwise agreed. Late payments may incur interest at 1.5% per month and suspension of services until accounts are current.

6.5 Taxes

All fees exclude applicable taxes. Singapore Goods and Services Tax (GST) will be added where applicable according to current rates.

7. Refund and Cancellation Policy

7.1 Cancellation Before Work Begins

Clients may cancel accepted proposals before work commences. Deposits are refundable minus 10% administrative fee if cancellation occurs more than 7 days before scheduled start. Deposits are non-refundable for cancellations within 7 days of start date.

7.2 Cancellation After Work Begins

Either party may terminate engagements with 14 days written notice. Clients remain obligated to pay for work completed through termination date plus reasonable wind-down costs. Refunds are calculated based on percentage of deliverables completed.

7.3 Dissatisfaction

If unsatisfied with deliverables, clients must notify us within 7 days of delivery describing specific concerns. We will either revise deliverables to address concerns or provide partial refund at our discretion. Refund requests after 7 days will not be considered.

8. Intellectual Property Rights

8.1 Our Intellectual Property

We retain all rights to our pathfinding methodology, assessment frameworks, templates, training materials, and proprietary approaches. These remain our intellectual property regardless of customization for specific clients.

8.2 Client Deliverables

Upon full payment, clients receive perpetual, non-exclusive licenses to use deliverables created specifically for their engagements, including:

• Assessment reports and terrain maps
• Implementation documentation
• Training materials customized for their operations
• Workflow configurations and automation scripts

Clients may use these materials for internal business purposes but may not distribute, sell, or sublicense them to third parties.

8.3 Client Intellectual Property

Clients retain all rights to their proprietary information, business processes, and operational data. We acquire no ownership through service provision.

9. Confidentiality

9.1 Mutual Obligations

Both parties agree to maintain confidentiality of proprietary information disclosed during engagements. Confidential information includes:

• Business processes, strategies, and operational details
• Technical specifications and system architectures
• Financial information and pricing structures
• Methodologies and approaches (ours)
• Any information marked or reasonably understood as confidential

9.2 Exceptions

Confidentiality obligations do not apply to information that:

• Was publicly available before disclosure or becomes public through no breach
• Was rightfully possessed before disclosure or received from third parties without restriction
• Is independently developed without use of confidential information
• Must be disclosed by law or court order

9.3 Duration

Confidentiality obligations survive for 5 years after engagement conclusion or until information becomes publicly available through legitimate means.

10. Warranties and Disclaimers

10.1 Our Warranties

We warrant that:

• Services will be performed with reasonable care and professional skill
• Work will conform to scope outlined in service proposals
• We have right to provide services and grant licenses
• Services do not infringe third-party intellectual property rights

10.2 Disclaimer of Other Warranties

Except as explicitly stated, services are provided "as is" without warranties of any kind, express or implied. We specifically disclaim:

• Warranties of merchantability or fitness for particular purposes
• That implementations will achieve specific business outcomes or cost savings
• That AI integrations will be error-free or operate without interruption
• That recommendations are suitable for all situations or will remain current

10.3 Professional Advice Disclaimer

Our services constitute operational consulting, not legal, financial, or accounting advice. Clients should consult appropriate professionals for such matters.

11. Limitation of Liability

11.1 Liability Cap

Our total liability for any claims arising from or related to services or this agreement shall not exceed the fees paid by the client for the specific engagement giving rise to the claim.

11.2 Excluded Damages

We are not liable for indirect, incidental, consequential, special, or punitive damages including but not limited to:

• Lost profits, revenue, or business opportunities
• Business interruption or operational delays
• Data loss or corruption
• Cost of substitute services or goods
• Damage to reputation or goodwill

11.3 Exceptions

Nothing in this agreement limits liability for death or personal injury caused by negligence, fraud, or matters that cannot be limited under Singapore law.

12. Indemnification

Clients agree to indemnify and hold us harmless from claims, damages, losses, and expenses (including reasonable legal fees) arising from:

• Client's breach of this agreement
• Client's use of deliverables contrary to our recommendations or documentation
• Client's violation of third-party rights through their operations or systems
• Inaccurate or misleading information provided by client

13. Website Terms

13.1 Acceptable Use

When using our website, you agree not to:

• Attempt unauthorized access to systems or networks
• Submit malicious code, viruses, or harmful content
• Use automated systems to scrape or harvest content
• Impersonate others or provide false information
• Violate applicable laws or regulations

13.2 Content Accuracy

While we strive for accuracy, website content is provided for general information. Service details, pricing, and availability may change. Formal proposals supersede website information.

13.3 Third-Party Links

Our website may contain links to external sites. We are not responsible for content, accuracy, or practices of linked sites. Access is at your own risk.

14. Force Majeure

Neither party is liable for failure to perform obligations due to events beyond reasonable control, including:

• Natural disasters, epidemics, or pandemics
• War, terrorism, or civil unrest
• Government actions or regulatory changes
• Infrastructure failures or telecommunications outages
• Labor disputes not involving our employees

The affected party must notify the other promptly and make reasonable efforts to resume performance. If force majeure continues beyond 60 days, either party may terminate without penalty.

15. Governing Law and Dispute Resolution

15.1 Governing Law

This agreement is governed by the laws of Singapore. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

15.2 Dispute Resolution Process

For disputes arising from this agreement:

1. Parties will first attempt good faith negotiation through senior management
2. If unresolved after 30 days, parties may pursue mediation through Singapore Mediation Centre
3. If mediation fails, disputes will be resolved through Singapore courts

15.3 Jurisdiction

Both parties submit to the exclusive jurisdiction of Singapore courts for legal proceedings.

16. General Provisions

16.1 Entire Agreement

This agreement, together with service proposals and statements of work, constitutes the entire agreement between parties and supersedes all prior negotiations or agreements.

16.2 Amendments

Modifications must be in writing and signed by authorized representatives of both parties. We may update these terms for new engagements by posting revised terms on our website with notice to active clients.

16.3 Severability

If any provision is found invalid or unenforceable, remaining provisions remain in full effect and the invalid provision will be modified to reflect parties' intent.

16.4 Waiver

Failure to enforce any right does not waive that right or any other right under this agreement.

16.5 Assignment

Clients may not assign this agreement without our written consent. We may assign to affiliates or in connection with business transfers.

16.6 Notices

Formal notices must be in writing and sent to:

16.7 Survival

Provisions regarding intellectual property, confidentiality, liability limitations, indemnification, and dispute resolution survive agreement termination.